Team Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Responsibilities

工作职责

1. Manager on Duty

代班职责

• Daily Operations: When the Store Manager is off duty, responsible for store opening and closing procedures, morning and evening meetings, staff scheduling, and ensuring cash and system compliance.
• 日常运营：店经理不在岗时，全面负责店铺开闭店流程、早会晚会、人员调度、现金及系统合规管理。
• Target Tracking: Accountable for meeting daily performance targets on duty, continuously monitoring sales progress, and adjusting the team’s execution strategy accordingly.
• 目标追踪：对值班当日业绩目标达成负责，实时跟进销售进度并调整团队执行策略。
• Crisis Management: Leads the handling of escalated customer complaints, sudden system failures, urgent inventory reallocations, and other incidents through swift decision-making and resource coordination.
• 危机处理：主导客诉升级、突发系统故障、库存紧急调拨等事件，快速决策并协调资源解决。

1. Store Performance Management

全店业绩管理

• Assist the Store Manager in setting overall store sales targets, breaking them down into daily, weekly, and monthly execution plans, monitoring progress, and adjusting strategies as needed.
• 协助店长制定全店销售目标，分解并落实至每日/周/月执行计划，监控达成进度，及时调整策略。
• Lead cross-category sales initiatives (such as bundle recommendations and combo promotions) to enhance add-on sales and average transaction value, driving the store to exceed its targets.
• 主导跨品类销售联动（如搭配推荐、组合促销），提升连带率及客单价，推动全店目标超额完成。
• Analyze store data (e.g., foot traffic, conversion rates, repeat purchase rates) and regularly submit improvement proposals to the Store Manager for implementation.
• 分析全店数据（客流量、转化率、复购率等），定期向店长提交改进方案并推动落地。
• Cross-Department Collaboration: Work closely with other department managers to ensure effective information sharing and resource integration, thereby enhancing overall store operational efficiency.
• 跨部门协作：与其他部门经理紧密沟通，确保信息共享与资源整合，提升全店运营效率。

1. Team Management and Employee Development

团队管理与员工发展

• ETAIL OBSESSION: Promote a strong culture of retail excellence in the boutique centered on retail fundamentals and performance(both Front of House & Back of House)to always deliver an exceptional client
• 零售卓越追求：在精品店内推动以零售基础与业绩（涵盖前台与后台运营）为核心的卓越零售文化，始终为客户提供非凡体验。
• CLIENT MAXIMIZATION: Ensure we are always nurturing strong client relationships in the store through consistence and high quality engagement and clienteling initiatives (growing long-term loyalty).
• 客户价值最大化：通过持续高质量的互动与客户关系维护举措，深化门店客户关系，培养长期忠诚度。
• TALENT ATTRACTION & RETENTION: Prioritize attraction and retention of talented team members by fostering a motivating work environment and understanding individual needs; Attracting Top Talents in the Store.
• 人才吸引与留任：营造激励型工作环境，关注个体需求，优先吸引并留住优秀人才；持续为门店招募顶尖人才。

1. Product Operations Support

产品运营支持

• Assist the Store Manager in managing inventory turnover, optimizing visual merchandising, and responding to customer needs.
• 协助店长管理库存周转、陈列优化及客户需求响应。
• Regularly analyze product sales trends and customer feedback to provide recommendations for assortment adjustments and collaborate with the buying team to refine replenishment strategies.
• 定期分析产品销售趋势与客户反馈，提出选品调整建议，协同采购团队优化补货策略。
• Handle bespoke requests from high-end clients, ensuring alignment with brand service standards.
• 处理高端客户定制需求，确保符合品牌服务标准。

1. Customer Experience & Brand Development

客户体验与品牌维护

• Lead by example in embedding a clienteling culture into daily operations. Leverage data-driven personalized services and ongoing coaching to build deep customer relationships, providing a one-on-one luxury experience that enhances both customer lifetime value and brand loyalty.
• 部门经理需以身作则，将Clienteling文化渗透至日常运营，通过数据驱动的精准服务和持续赋能辅导团队，与客户建立深度联系并获得一对一的个性化奢侈品体验，以此实现客户终身价值与品牌忠诚度的双提升。
• Oversee the team’s execution of service standards to ensure a consistent customer experience.
• 监督团队执行服务标准，确保客户体验一致性。
• Drive VIC engagement by consolidating store-wide client data, organizing exclusive events, and increasing sales opportunities.
• 推动VIC客户维护，整合全店客户数据，策划会员邀请，提升销售。
• Collect customer feedback regularly, optimize service processes, and present improvement proposals to the Store Manager.
• 定期收集客户反馈，优化服务流程，并向店长提交改进建议。

1. Merchandising & Visual Management

货品与视觉管理

• Ensure in-store product displays align with brand visual standards and collaborate with the visual merchandising team to update window displays and in-store presentations.
• 确保全店货品陈列符合品牌视觉标准，协同陈列团队及时更新橱窗及店内展示。
• Monitor inventory health, work with the warehouse team to optimize stock allocation, and minimize the risk of slow-moving items.
• 监控库存健康度，协同仓储团队优化调拨流程，减少滞销风险。
• Provide timely feedback to the buying team on product issues and market demand to support overall store assortment strategy adjustments.
• 及时向采购部门反馈货品问题及市场需求，支持全店选品策略调整。

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.