CLIENT ADVISOR

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job summary/purpose

工作概要/目标

As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Clients

at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

作为 Miu Miu 客户顾问，需重视客户，并及时发现客户的购物需求和期望，培养双方关系，以品牌大使的形象为客户打造一段非凡难忘的体验。

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada / Miu Miu Brand.

需为客户传达并推广品牌理念与价值观，引导客户感受 Prada的品牌文化。

You hold yourself accountable to achieve your individual and store sales target, acting as proactive player

in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.

确保在包括线上和线下商城多渠道为客户提供高质量的服务、积极回复客户需求；同时负责完成个人与店铺的销售任务。

Responsibilities

工作职责

· Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;

重视客户，遵照“客户服务体验流程”的标准为其营造温馨的氛围，努力达成他们的合理需求和要求，提供最佳的购物服务。

· Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;

致力于完成个人销售目标的同时，最大化对店铺的指标完成做贡献；

· Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;

致力于完成 KPI 目标，确保最高质量的销售和客户服务；

· Demonstrate an excellence knowledge

of the products as well as Prada history, culture and DNA;

深入了解和认知 Prada 的产品、品牌历史与品牌文化；

· Capture Customer data into the Company CRM with the purpose of connecting to theclient, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;

收集客户信息并录入公司CRM 系统， 旨在与客户建立、发展和维护关系的过程中，为其提供个性化的服务和更好的购物体验。

· Follow up with the Clients, using the CRM tools, in order to strengthen the long term relationship with clients;

充分利用 CRM 的资料，建立与加强和客户的长期关系；

· Host and conduct appointments either in presence or leveraging technology to do virtual appointments;

邀请客人参与包括线上或线下的活动；

· Embrace and promote the Omni Channel mindset;

全方位发展和推广各类渠道；

· Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;

持续关注奢侈品行业的时尚趋势和竞争对手，提高在给予客户意见的精准度；

· Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;

在需要时与直线经理和客户服务团队联系，解决客户投诉；

· Operate with the highest level of care and respect for the Products;

以最高标准维护和保养产品；

· Utilize Company digital tools actively to offer a complete and integrated luxury experience;

积极利用公司电子工具，提供奢华完整的体验；

· Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;

参与店铺的日常运营，与后台运营协同工作，且保持库房的整洁；

· Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash

activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies

and procedures are proactively executed;

确保遵守公司运营条例和规章制度，按要求及时上报包括店铺库存、现金、物流的进出，同时保证其安全；

· Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

作为团队一员，注重合作精神，积极提出有建设性的意见，尊重和接纳多元化的价值观，与其他同事共同创建良好的店铺氛围。

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.