Manager Retail Ops CS North

Manager Retail Operations PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION: • Drive the district profitability by meet or exceeding sales & profit targets; Coach Store Managers to drive commercial success and excel in customer service; Ensure proper execution of established policies, procedures, initiatives, and directives. KEY RESPONSIBILITIES: Planning • Plan Stores objectives with Director / Senior Manager Retail Operations FO • Plan actions plans to reach targeted KPI’s Management • Take full ownership of the district and its commercial success • Plan and prioritize structured store visits to maximize the district’s performance • Manage delivery of own retail KPI’s (qualitative and quantitative) in the district • Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district • Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets • Ensure compliance with established policies, procedures, initiatives and directives Financial • Manage and deliver retail financial KPI’s System and Processes • Manage retail KPI’s and tracking/reporting systems • Ensure operational system efficiency and training People Management • Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance • Ensure compliance to established HR policies and procedures • Recommend structural or human changes in store in order to achieve sales and brand targets • Coordinate with store managers on staff recruitment, retention and development. • Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc. Training and Development • Identify and recommend training and development needs • Coach Store Managers to increase their stores’ sales, productivity and profitability • Own succession planning for the district • Ensure quality & efficiency of training KPI’s: • Store business KPI’s • Image/consumers satisfaction KPIs. • Staff turnover and satisfaction KPI’s KNOWLEDGE, SKILLS AND ABILITIES: • Excellent organizational skills • Strong management skills • Excellent interpersonal/communication skills • Results oriented • Consumer service oriented • Team player • Able to multi-task CONFIDENTIAL REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS: • Minimum of 5 years’ experience in a retail multinational company • Minimum 3 years’ experience in regional management • University Degree or strong retail store management experience • Strong presentation skills • Be able to communicate in English